This Privacy Policy outlines how Synergy Tech Solar Limited (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you visit our website, contact our team, or engage our products and services.
We are committed to protecting your privacy and complying with the Nigeria Data Protection Regulation (NDPR) and all applicable laws regarding the processing of personal data.
1. Information We Collect
We collect personal information through the following channels:
a) Information You Provide to Us
- Full name
- Email address
- Phone number
- Company name (if applicable)
- Billing/shipping address
- Project inquiries or technical requests
- Payment or financial information (processed securely)
b) Information We Collect Automatically
When you visit our website:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website/source
- Device type (mobile/desktop)
Cookies and similar tracking technologies may be used to enhance user experience.
2. How We Use Your Information
Personal data collected is used for the following lawful purposes:
- To respond to inquiries and service requests
- To process payments and issue invoices
- To schedule site visits and installations
- To deliver products or manage project delivery
- To communicate updates, confirmations, or alerts
- To improve our website, content, and service offerings
- To send promotional materials (only with your consent)
- To comply with legal and regulatory obligations
3. Legal Basis for Processing
We process your personal information based on:
- Your explicit consent
- Our legitimate interest in providing services and improving user experience
- The performance of a contract (e.g. sales, project delivery)
- Compliance with legal obligations
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Internal departments (sales, engineering, logistics)
- Trusted third-party service providers (e.g., delivery partners, payment processors)
- Government or legal authorities, if required by law or regulation
- Project consultants or installers under NDA or confidentiality agreements
All third parties are required to uphold similar data protection standards.
5. Data Retention
Personal data is retained:
- For as long as necessary to complete the service or contract
- To comply with regulatory or accounting obligations
- For internal analytics and performance records (up to 5 years)
You may request that your data be deleted or anonymized at any time, subject to legal constraints.
6. Data Security
We implement technical and organizational measures to safeguard your data:
- SSL encryption for website and contact forms
- Secure cloud storage with access controls
- Employee access only on a need-to-know basis
- Encrypted payment processing via verified gateways
- Routine system audits and malware protection
However, no internet transmission is 100% secure. You acknowledge that data shared online is at your own risk.
7. Your Data Protection Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete data
- Request deletion or restriction of your data
- Withdraw consent where processing is based on consent
- Object to processing for direct marketing
- Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)
To exercise these rights, please email: [email protected]
8. Use of Cookies
Cookies are small text files stored on your browser that help us track site performance and user preferences.
We use:
- Essential cookies – required for site functionality
- Analytics cookies – to improve performance (e.g., Google Analytics)
- Preference cookies – to remember settings like location/language
You can disable cookies via your browser settings, but this may affect site performance.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before submitting personal data.
10. Children’s Privacy
Our website and services are not directed to children under 13 years. We do not knowingly collect data from minors. If we discover that a child’s data has been submitted, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Revisions will be posted on this page with a new effective date. Continued use of our services implies acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or data access requests, please contact us at:
📍 Office Address: Suite C193, Ikota Business Complex VGC Lekki Lagos
📞 Phone: +2348062465699
📧 Email: [email protected]
🌐 Website: https://synergytechsolar.com/